Measuring customer satisfaction: which methods should you use?

How happy are your customers? If you know that 91% of unhappy customers will likely never buy from your business again, customer satisfaction becomes a key metric to track. Even if your customers seem satisfied, do you know why they love your company? Use the right methods to measure customer satisfaction and figure it out.

Customer-centric selling: how to make customers fall in love with your SME

In the past, businesses were extremely sales-oriented. Once a deal was closed, customer were left in the dark without proper customer service. This often resulted in high churn rates across the board. Nowadays, SMEs are tyring to put customers first. Customers loyalty is the new currency.

Time management for SMEs: 6 simple steps

How do you fit everything you have to do in an average work day? It can be quite a challenge, and at times, even stressful. But it shouldn’t be; the time you have should do the trick, if only you spend it wisely.

Atelier Schrauwen: "With Teamleader, we have a better overview and feel more in control.”

Woodworker Jef Schrauwen was one of Teamleader's early adopters, and has gained more overview and control over his business because of it. Read the full story here.

Lead management: from lead to customer in just 12 steps

How do you ensure a streamlined workflow? CRM, project planning, invoicing and support: with these 12 steps, you can manage your entire business from A to Z.

Working at Teamleader: meet our interns

A lot of people remember their internship as follows: working for free, doing the chores that everyone dislikes, still being called the wrong name after weeks of internship...

4 ways to reduce the administrative burden of your SME

Sofie De Beule Sofie De Beule on 08-May-2017 17:04:07 in Digitisation & Productivity

Administration: it’s a necessary task but it can easily take up your whole agenda. Time is money- unfortunately, managing your administration quickly becomes a time-consuming and expensive burden. And it’s high time to change that.

Digitising your SME: how to discover the right tools

Robin Van Cleemput Robin Van Cleemput on 08-May-2017 16:09:46 in Digitisation & Productivity

Digitisation comes with a lot of questions and concerns for many SMEs. The following 4 tips will bring clarity on how to choose the right tools.

2 awards for Teamleader at the ToTango Customer Success Summit

Alexia Coppens Alexia Coppens on 17-Mar-2017 21:08:58 in Digitisation & Productivity

Our Customer Success team won 2 Customer Success Hero Awards at the ToTango Customer Success Summit in San Francisco. We were rewarded for our unique and dynamic approach - here's what our Customer Success strategy looks like. 

Digitisation: only for the young, hip companies in town?

Cedric Auman Cedric Auman on 19-Feb-2017 15:56:00 in Digitisation & Productivity

Digitisation works, in every sector. We visited a couple of SMEs and picked their brain to learn how they took their first digital steps. Read on to learn more.