How happy are your customers? If you know that 91% of unhappy customers will likely never buy from your business again, customer satisfaction becomes a key metric to track. Even if your customers seem satisfied, do you know why they love your company? Use the right methods to measure customer satisfaction and figure it out.
In the past, businesses were extremely sales-oriented. Once a deal was closed, customer were left in the dark without proper customer service. This often resulted in high churn rates across the board. Nowadays, SMEs are tyring to put customers first. Customers loyalty is the new currency.
Woodworker Jef Schrauwen was one of Teamleader's early adopters, and has gained more overview and control over his business because of it. Read the full story here.
How do you ensure a streamlined workflow? CRM, project planning, invoicing and support: with these 12 steps, you can manage your entire business from A to Z.
Administration: it’s a necessary task but it can easily take up your whole agenda. Time is money- unfortunately, managing your administration quickly becomes a time-consuming and expensive burden. And it’s high time to change that.
Digitisation comes with a lot of questions and concerns for many SMEs. The following 4 tips will bring clarity on how to choose the right tools.
Our Customer Success team won 2 Customer Success Hero Awards at the ToTango Customer Success Summit in San Francisco. We were rewarded for our unique and dynamic approach - here's what our Customer Success strategy looks like.
Digitisation works, in every sector. We visited a couple of SMEs and picked their brain to learn how they took their first digital steps. Read on to learn more.