Teamleader Blog Article

How Teamleader keeps your data secure

Stijn Vannieuwenhuyse Stijn Vannieuwenhuyse on 10-Apr-2019 14:58:42 in Product Updates

How Teamleader keeps your data secure

Digitisation is getting a more and more prominent role in businesses. We here at Teamleader can only encourage this trend (since our business relies on it). But there’s always a side effect to innovation.

In our current society, this side effect means cyber security, or better: the lack thereof. How often doesn’t the media report about another cyber attack or another major data leak? But the goal of this blog isn’t to scare you away from digitisation, on the contrary. At Teamleader, we work hard every day to improve and guarantee the safety of your data.

HQ_Blog_PHP7MigrationBlogpost_Inline_SafetySafer data storage

Another recently accomplished feat is putting even more effort in securing your data. It’s of the utmost importance to us and to you that your data is stored safely so no-one can use it for malicious purposes. To explain what we did, let us take a moment to clarify something called “data at rest”.

The easiest way to explain is this: data at rest is data that is not “moving”. For example, information on your laptop’s hard drive is considered data at rest. You could argue that your laptop can be taken anywhere, true, but the data on your laptop remains exactly there: on your laptop.

Wondering how we keep your data secure? Find a full overview of our security measures here.

So when is data not ‘at rest’? Data that is moving through a network is considered as data in transit. The most common everyday data in transit is sending an email or downloading a file for instance.

Security and data at rest

Now that we have cleared that out, why are we talking about this? Well, you likely know the ‘http’ or HyperText Transfer Protocol. It’s the four letters in front of every web address. For websites that are using a security protocol (such as Teamleader), this turns into ‘https’ - the ‘S’ standing for ‘secure’.

Data that is transferred between a website or web application with https and the application’s server is always secure and encrypted. But that’s not always the case for data at rest, and definitely not always with large file storage. It’s like having a huge file cabinet full of classified documents but not locking it. Sound silly, right?

Luckily, large server corporations (such as Amazon or Google) think so too. That’s why they implemented encryption at rest, or a lock on the cabinet, so to speak. In yours and Teamleader’s case, this applies to created quotations or invoices, documents you uploaded to contacts or companies, email attachments etcetera. These are actual files stored on our (encrypted) servers and are safely locked away.

HQ_Blog_PHP7MigrationBlogpost_inline_SpeedMore speed, improved experience

We’ve recently made some improvements to our security measures to continue this safety net.

One of them was updating the application infrastructure that Teamleader is built on to a more recent version. This new version is more stable, more secure and especially a lot faster.

Maybe you have noticed it, and we certainly did: after the launch of this new infrastructure, the speed of the Teamleader web application increased up to 30%! You can clearly see the moment of the switch in the graph below. This speed increase results in faster loading times and better performance, making the overall Teamleader experience more enjoyable for you to work with.


You can clearly see the moment of the switch in the graph above. There’s a significant drop in response time for all types of requests (database, php, external calls & redis)

The feats above are not fixed in just one day. It takes weeks of preparation and risk assessment before these changes can be executed. There’s a whole team of engineers behind such an accomplishment. And at the helm is our DevOps team, making sure your Teamleader daily Teamleader experience is as enjoyable as possible. This “Development and Operations” team is the link between the IT services (such as our servers) and the development team. Thanks guys!

Wondering how we keep your data secure? Find a full overview of our security measures here