Charlotte - Customer Retention Manager

Charlotte - Customer Retention Manager
A happy customer is a successful one: that’s why Charlotte focuses on creating value. As soon as customers are familiar with your product, it’s time to take it to the next level: making sure they are successful using it. She believes increasing customer satisfaction starts by truly helping your customer, which translates into her approach regarding Teamleader’s retention strategy.

Recent posts

Customer segmentation: why it matters to SMEs

As an SME, you want to maintain close relationships with those that matter most to your business - your customers - and keep them engaged. Customer segmentation is a great way to do this: it helps you communicate a meaningful message, and allows you to stay on top of every relationship.

Measuring customer satisfaction: which methods should you use?

How happy are your customers? If you know that 91% of unhappy customers will likely never buy from your business again, customer satisfaction becomes a key metric to track. Even if your customers seem satisfied, do you know why they love your company? Use the right methods to measure customer satisfaction and figure it out.

Atelier Schrauwen: "With Teamleader, we have a better overview and feel more in control.”

Woodworker Jef Schrauwen was one of Teamleader's early adopters, and has gained more overview and control over his business because of it. Read the full story here.