As an SME, you want to maintain close relationships with those that matter most to your business - your customers - and keep them engaged. Customer segmentation is a great way to do this: it helps you communicate a meaningful message, and allows you to stay on top of every relationship.
Teamleader helps animation studio Aardman Animations get a better grip on their sales process. Keep reading to learn more about their story.
There are only so many rules or tips you can actively take into account to really master time management. For SMEs, the Eisenhower matrix might be one of the best: it helps you divide and conquer, and safeguard your time.
How happy are your customers? If you know that 91% of unhappy customers will likely never buy from your business again, customer satisfaction becomes a key metric to track. Even if your customers seem satisfied, do you know why they love your company? Use the right methods to measure customer satisfaction and figure it out.
Every project manager needs to find a balance between finishing projects on time, staying within budget, and avoiding quality loss. In the construction industry, it’s even more complex. A lot of different parties are involved, projects are planned on the long term and a lot of tasks are codependent.
In the creative industry, the pressure’s always on to deliver cool projects to wow customers. It’s often tough to keep a cool head and deliver successful projects from A to Z, every project at a time. That’s why you need to have a few essentials in place to get from cool idea to ready-to-ship without any significant bumps along the way.
According to McKinsey & Co, the average IT project is 45% over budget, 7% over time, and delivers 56% less value than initially set out. Just one of those mismanaged projects can jeopardise the entire future of your business. Word travels fast which also rings true for negative word-of-mouth.
The 14th of June, Teamleader opened its brand new office in Milan, fashionable heart of Italy. Along with the Italian team, we seized this opportunity to discuss what’s to come!
In the past, businesses were extremely sales-oriented. Once a deal was closed, customer were left in the dark without proper customer service. This often resulted in high churn rates across the board. Nowadays, SMEs are tyring to put customers first. Customers loyalty is the new currency.
How do you fit everything you have to do in an average work day? It can be quite a challenge, and at times, even stressful. But it shouldn’t be; the time you have should do the trick, if only you spend it wisely.