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Call outcome follow up, Delivery note and order confirmation layout, Set lunchbreaks

Follow up actions on call outcomes

Type of call outcomeA while ago we introduced the call outcomes on phone calls in Teamleader. In those, you could specify the result of your call and, if desired, immediately add a follow up call.

We’ve expanded the follow up options to also include tasks, meetings and tickets. So for instance, if you’ve had a successful call, you can add a follow up action to create a meeting to this outcome. A ‘create meeting’ screen will pop up after you’ve ended your call. Another click saved!

Set lunch breaks

Noboby can maintain focus for 8 hours straight. Taking a break is essential to clear your mind and afterwards start again with a clear view on things. One of those that is most important is the lunch break. Nobody likes to work on an empty stomach, so if you can, take the time to put aside your work and eat a nice meal.

“But isn’t it hard to always take a lunch break into account for my timetracking?” Not at all. If you want to, you can let Teamleader subtract your lunch hours automatically. To set this, navigate to Settings > HR.

Once there, click on one of your employees’ name to go to their personal page. There you can set their weekly hours. Click it, and set the time of the luch break for each individual day of the week.

Weekly schedule

Let’s say you or one of your employees is fulfilling a task from 11 in the morning until 3 in the afternoon. But you’ve set to have a lunch break for about half an hour each day. When finishing the task at hand, you’ll get the option to subtract that half an hour from your timetracking.


The project planning and vacation days also take the lunch break into account: the amount of time for your lunch break will be subtracted from your available work hours for project planning and from the hours of your vacation days.

Modify delivery note and order confirmation layout

If you’re using delivery notes within Teamleader: rejoice! From this week on you are able to modify the layout to your own wishes. Just start the same way as you would with quotations and invoices: create a Word document in your own branding and use the shortcodes to insert the information of Teamleader onto your delivery note.

Ready? Just upload the document via Settings > Document layout. And to keep it simple: the same principle applies to order confirmations as well!

Search for products in the global search

Our global search function has received an update! If you’re looking for a specific product but can’t find it, try typing it in in the global search field on the top of the page. It will show you all of the results related to your query, including products from now on.

Global search function


Add party to ticketsAdd extra party (cc) to a ticket

When answering an important support question - scratch that, every support question is important - it might be useful to include a third (or fourth, or fifth) party to the discussion. That way, everybody who might be involved can be kept up to speed about the pending issue.

To add more people to the ticket, click on the arrow next to the ticket number on the ticket detail page and choose the option ‘add extra party’. In the next screen you’ll be able to add a customer from your database. He or she will then be added as extra party to the ticket. Here you’ll also see which extra parties have been added before.

Add extra party

Adding to that, when there is someone who mails you with a support question and adds someone in cc, that person will also be added to your CRM and will also be linked to the ticket as an extra party.

About the author

Benny Waelput

Game of Thrones has Maesters, we have Benny: a man whose vast experience, life-long devotion and superior intelligence have made him a walking, talking and inexhaustible source of knowledge about Teamleader - and strong Belgian ales and bass guitar too. Knowledge this hard-working ex-customer success, ex-inside sales, now full-on copywriter is more than willing to share with whoever's asking. "Benny knows" is a phrase so often heard, you tend to forget that a couple of beers make him sound more like a potty-mouthed pirate than a scholar.